Complaint Policy

For instructions on how to make a complaint, please refer to the 'What to do if you have any concerns about our services' section of our Financial Services Guide which can be found at

We aim to resolve all complaints received within 30 days of the compliant being received. If you are not satisfied with our response, you may lodge a complaint with Australian Financial Complaints Authority (AFCA) by contacting them on 1800 931 678 (free call).